Privacy Policy

1. Introduction

kepo66 is an online betting platform serving Indonesian players across Jakarta, Surabaya, Medan, Bandung, Bali, and other major cities. We understand that your personal information is sensitive and valuable. This Privacy Policy describes our commitment to protecting your data and provides transparency about how we collect, process, and safeguard your information.

This policy applies to all users of kepo66 services, including visitors to our website, registered account holders, and anyone who interacts with our platform. By using kepo66, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

If you do not agree with any aspect of this Privacy Policy, you should not use kepo66 services. We encourage you to read this policy carefully and contact us if you have any questions or concerns about how we handle your personal data.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with kepo66, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, and nationality as required for age verification and regulatory compliance
• Contact Information: Email address, mobile phone number, and residential address in Indonesia
• Account Credentials: Username and encrypted password for account access
• Identification Documents: Copies of government-issued ID such as Indonesian national identity card (KTP) or passport for identity verification and anti-fraud purposes
• Financial Information: Bank account details, e-wallet account information, transaction history, deposit and withdrawal records
• Communication Data: Records of your communications with our customer support team via live chat, email, or phone

2.2 Information We Collect Automatically

When you use kepo66 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution
• Usage Data: Pages visited, games played, bets placed, time spent on platform, click patterns, referring websites
• Location Data: General geographic location based on IP address to comply with geographic restrictions and provide localized services
• Transaction Data: Details of deposits, withdrawals, bets, winnings, and account balance changes
• Security Data: Login timestamps, failed login attempts, security events, and fraud prevention checks

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja) for transaction verification
• Identity verification services for KYC (Know Your Customer) compliance
• Fraud prevention and credit reference agencies to protect against fraudulent activity
• Game providers to facilitate gameplay and ensure fair gaming outcomes

3. How We Use Your Information

kepo66 uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Processing your deposits and withdrawals
• Providing access to sports betting, casino games, slots, and lottery (togel) services
• Managing your betting history and account balance
• Responding to your customer support inquiries and resolving issues

3.2 Legal and Regulatory Compliance

• Verifying your age and identity to ensure compliance with 21+ age restrictions
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Preventing fraud, money laundering, and other illegal activities
• Complying with legal obligations, court orders, and regulatory requirements
• Maintaining records required by gambling regulations and financial laws

3.3 Security and Fraud Prevention

• Detecting and preventing fraudulent account activity, collusion, and bonus abuse
• Monitoring for suspicious betting patterns or gameplay that may indicate cheating
• Protecting the integrity of our games and betting markets
• Securing our systems against unauthorized access, hacking, and cyber attacks

3.4 Marketing and Communications

• Sending you promotional offers, bonus announcements, and special promotions (with your consent)
• Notifying you about new games, features, and platform updates
• Conducting surveys and market research to improve our services
• Personalizing your experience based on your gaming preferences

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails.

3.5 Service Improvement and Analytics

• Analyzing usage patterns to improve website functionality and user experience
• Testing new features and optimizing platform performance
• Understanding player preferences to enhance game selection and offerings
• Generating anonymized statistical reports and business intelligence

3.6 Responsible Gaming

• Monitoring gameplay patterns to identify potential problem gambling behavior
• Implementing deposit limits, loss limits, and self-exclusion requests
• Providing support resources and tools for responsible gaming
• Complying with responsible gaming regulations and best practices

4. Data Sharing and Disclosure

kepo66 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your financial transactions
• Game Providers: Companies like Pragmatic Play, Evolution Gaming, Microgaming, Play'n GO, and NetEnt provide gaming content
• Identity Verification Services: Third-party KYC providers verify your identity and age
• Cloud Hosting Services: Secure data centers store and process platform data
• Customer Support Tools: Live chat and support ticket systems manage customer communications

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal Requirements

We may disclose your information when required by law or legal process:

• To comply with court orders, subpoenas, or legal proceedings
• To respond to lawful requests from government authorities or law enforcement agencies
• To enforce our Terms & Conditions and protect our legal rights
• To investigate suspected fraud, money laundering, or other illegal activity
• To protect the safety, rights, or property of kepo66, our users, or the public

4.3 Business Transfers

In the event kepo66 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transaction. You will be notified of any such change via email or prominent notice on our website.

4.4 With Your Consent

We may share your information with other third parties when you provide explicit consent for specific purposes not covered above.

5. Data Security Measures

kepo66 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Controls

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same standard used by banks and financial institutions
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems
• Password Protection: Passwords are encrypted using advanced hashing algorithms and never stored in plain text
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses

5.2 Administrative Security Controls

• Access to personal data is restricted to authorized employees who require it to perform their job functions
• All staff members undergo data protection training and sign confidentiality agreements
• We maintain detailed access logs and monitor for unauthorized data access attempts
• Security incident response procedures are in place to address potential data breaches promptly

5.3 Your Role in Security

While we implement robust security measures, you also play an important role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication if available
• Log out of your account when using shared or public devices
• Report any suspicious account activity to our customer support immediately
• Keep your contact information up-to-date so we can reach you about security matters

Despite our security measures, no system is completely secure. If you believe your account has been compromised, contact us immediately at [email protected].

6. Cookies and Tracking Technologies

kepo66 uses cookies and similar tracking technologies to enhance your experience and analyze platform usage.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you on return visits, remember your preferences, and improve website functionality.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, account authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, currency selection, and display options.
• Analytics Cookies: Collect anonymized data about how users interact with our website to help us improve performance and user experience.
• Marketing Cookies: Track your activity across websites to deliver personalized advertisements and measure campaign effectiveness (used only with your consent).

6.3 Managing Cookies

You can control cookie preferences through your browser settings. However, disabling essential cookies may limit website functionality and prevent you from accessing certain features. Instructions for managing cookies vary by browser and can typically be found in your browser's help section.

7. Data Retention and Deletion

7.1 How Long We Keep Your Data

kepo66 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations:

• Active Accounts: Information is retained for the duration of your active account plus any applicable regulatory retention periods
• Closed Accounts: After account closure, we retain transaction records and identification documents for up to seven (7) years to comply with financial regulations and anti-money laundering requirements
• Marketing Data: Marketing consent and communication preferences are retained until you withdraw consent or request deletion
• Legal Holds: Data may be retained longer if required for ongoing legal proceedings or regulatory investigations

7.2 Data Deletion

When retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized data that cannot be linked back to you may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

Indonesian residents and kepo66 users have the following rights regarding their personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within thirty (30) days of your request.

8.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

8.3 Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Note that deleting your account and personal data will prevent you from accessing kepo66 services in the future.

8.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible.

8.6 Right to Withdraw Consent

Where we rely on your consent to process personal information (such as for marketing communications), you may withdraw that consent at any time through your account settings or by contacting us.

8.7 Right to Object

You may object to processing of your personal information for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing.

8.8 Exercising Your Rights

To exercise any of these rights, contact our privacy team at [email protected] with the subject line "Privacy Rights Request." We will respond within thirty (30) days and may require identity verification before processing your request.

9. International Data Transfers

kepo66 primarily serves Indonesian residents, and your data is processed within secure facilities designed to serve the Indonesian market. However, some of our service providers and technology partners may be located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for transfers within corporate groups
• Explicit consent from you for specific transfers where required

10. Children's Privacy

kepo66 services are strictly intended for adults aged twenty-one (21) years and older. We do not knowingly collect personal information from individuals under the legal gambling age. If we discover that we have inadvertently collected information from someone under 21 years of age, we will delete that information immediately and permanently suspend the associated account.

Parents and guardians should monitor their children's internet usage and ensure that minors do not access online gambling websites. If you believe a minor has provided personal information to kepo66, please contact us immediately at [email protected].

11. Privacy Policy Updates

kepo66 reserves the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify registered users via email to the address on file
• Display a prominent notice on our website for at least thirty (30) days

Your continued use of kepo66 services after policy changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how kepo66 handles your personal information, please contact our privacy team:

• Email: [email protected]
• Subject Line: Privacy Inquiry
• Website: https://kepo66.cam
• Customer Support: Available 24/7 via live chat

We aim to respond to all privacy inquiries within fourteen (14) business days. For urgent matters involving potential data breaches or security incidents, please mark your communication as "URGENT" and we will prioritize your request.